FAQ

We offer a standard shipping option

Shipping costs vary depending on several factors, including the shipping destination, the shipping method selected, and the weight and dimensions of the package. The exact shipping cost will be calculated and displayed during the checkout process before you complete your purchase.

Delivery times depend on the shipping method you choose and your location. Standard shipping typically takes longer than expedited shipping. Estimated delivery times will be provided during the checkout process.

Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the progress of your shipment online.

If your order is lost or arrives damaged, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order or a replacement.

We ship from our distribution centers. The specific location may vary depending on product availability and your shipping address.

We will do our best to accommodate shipping address changes, but it may not always be possible, especially if the order has already been processed or shipped. Please contact our customer service team as soon as possible if you need to change your shipping address.

We want you to be satisfied with your purchase. Our return policy allows you to return eligible items within a specified timeframe. Please refer to our Returns page on our website for detailed information about our return policy.

To initiate a return, please follow the instructions on our Returns page. This usually involves contacting our customer service team to obtain a return authorization and providing the necessary information about your order.

The timeframe for returning an item is specified in our return policy. It's important to check the policy for the exact number of days you have to initiate a return.

Whether we offer exchanges depends on our current policies and the specific product. Please check our Returns page or contact customer service for information on exchanges.

The responsibility for return shipping costs can vary depending on the reason for the return. Our Returns page will provide details on who is responsible for these costs in different situations.

Return processing times can vary. We strive to process returns as quickly as possible, but it may take some time for the return to be received, inspected, and processed. You will be notified once your return has been processed.

If your product arrives damaged, please contact our customer service team immediately with details and, if possible, photos of the damage. We will arrange for a replacement or a refund./p>

Yes, there may be certain items that are non-returnable due to hygiene reasons, final sale status, or other specific conditions. Our return policy will specify any non-returnable items.

We accept a variety of payment methods to make your purchase as convenient as possible. Currently, we accept major credit cards (Visa, Mastercard, American Express)

Yes, your payment information is highly secure. We utilize industry-standard encryption and security measures to protect your financial data. We are committed to ensuring the privacy and security of your transactions.

At this time, we do not offer payment plans.

If your payment is declined, please verify that your billing information is correct and that your card has sufficient funds. If the issue persists, we recommend contacting your bank or credit card provider for assistance.

Yes, we accept international credit cards from most countries. However, please be aware that currency conversion fees may apply, depending on your card issuer.

You can easily create an account on our website. Simply go to the "Account" or "Register" section and follow the prompts to enter your information. Creating an account allows you to save your information for faster checkout, track your orders, and receive exclusive updates.

If you've forgotten your password, go to the "Login" page and click on the "Forgot Password" link. You'll be prompted to enter your email address, and we'll send you instructions on how to reset your password.

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the progress of your delivery.

Order cancellation is possible within a limited time frame after placing your order. Please contact our customer service team as soon as possible to inquire about canceling your order.

You can update your account information by logging into your account on our website. Once logged in, you can modify your shipping address, billing information, and other details.

If you have any questions about your order, please don't hesitate to contact our customer service team. You can reach us via email or through the contact form on our website. We're here to help!

You can reach our customer support team via email at contact@gettrulume.com or through the contact form on our website.

Yes, all TruLume products are cruelty-free. We do not test on animals.

Most of our products are vegan. Please check the individual product page for specific details.

Our products are manufactured in state-of-the-art facilities located within the India, adhering to strict quality control standards.

We occasionally offer samples with select purchases or during promotional events. Keep an eye on our website and social media for updates.

The shelf life varies depending on the product. Please refer to the packaging for the specific expiration date.

The complete ingredient list is available on each product's page on our website and on the product packaging.

Yes, we frequently offer promotions and discounts. Sign up for our newsletter and follow us on social media to stay informed.

Subscribe to our email newsletter and follow us on our social media channels (Instagram, Facebook, etc.).

You can redeem a promo code at checkout. Enter the code in the designated field and click "Apply."