Privacy Policy

Effective Date: 29 Nov 2024

At TruLume, owned and operated by Kyoren Labs Private Limited, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website and services. By using this website, you consent to the practices described in this policy.

Information We Collect 
We may collect the following types of information:

  • Personal Information
    • Name
    • Email address
    • Phone number
    • Billing and shipping address
    • Payment details (processed through secure third-party providers)
  • Non-Personal Information
    • Browser type and version
    • IP address
    • Operating system
    • Referring website URLs
    • Date andtime of website visits
  • Cookies and Tracking Technologies
    • We use cookies, web beacons, and other tracking technologies to enhance your browsing experience and gather analytics.

How We Use Your Information
We use your information for the following purposes:

  • To Process Transactions
    • Fulfill your orders and deliver products or services.
    • Manage payments securely.
  • To Improve Our Services
    • Analyze usage patterns to enhance website functionality and user experience.
    • Develop new features and offerings.
  • To Communicate With You
    • Send order confirmations, shipping updates, and customer support responses.
    • Provide promotional content or updates (with your consent).
  • For Legal Compliance
    • Ensure compliance with applicable laws and regulations.

Sharing Your Information
We do not sell, trade, or rent your personal information. However, we may share it with trusted third parties under the following circumstances:

  • Service Providers
    • Payment processors, shipping companies, and marketing platforms that assist in delivering our services.
  • Legal Obligations
    • If required by law, to comply with a legal obligation or protect our legal rights.
  • Business Transfers
  • • In case of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Security
We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights
You have the following rights regarding your information:

  • Access and Update
    • You can request access to your personal data or update your information by contacting us.
  • Opt-Out
    • You can opt-out of receiving promotional emails or marketing materials by using the unsubscribe link provided in the emails.
  • Data Deletion
    • You can request the deletion of your personal data, subject to legal and contractual obligations.

Cookies and Tracking Technologies

  • What Are Cookies?
    • Cookies are small text files stored on your device to enhance your experience.
  • How We Use Cookies
    • To remember user preferences.
    • To analyze website traffic and performance.
    • To deliver personalized content and ads.
  • Managing Cookies
    • You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing any personal information.

Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Your continued use of the website after changes are made constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

  • Email: contact@gettrulume.com
  • Address: Kyoren Labs Private Limited, Regus, Level 11, Platina, C-59, G-Block BKC, Bandra, Mumabi, Maharashtra - 450051